Tech/Customer Support

At ExcelaCom Technologies, Technical and Customer Support is all about understanding the 'consumer' and the 'consumer lifecycle'. ExcelaCom Technologies is committed to help organizations manage their client support functions with a focus on timely & accurate problem resolution, quality and efficiency.

ExcelaCom increases value to its clients' support processes by providing excellent client experience through the following service offerings:

Remote Technical Support

ExcelaCom Technologies helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve clients' problems. As a result, end users enjoy responsive service, while our clients benefit from higher client satisfaction and lower technical support costs.

Our technical support services encompass:

  • Server monitoring and management of worldwide networks and remote problem diagnosis
  • Application Maintenance Support for infrastructure software like email and web servers
  • Server maintenance support for Linux-based e-mail, web, proxy, firewall, VPN, database, LDAP and other custom-made application